How to get community based support for your free LoadMaster
Access is available to online documentation and to moderated community forums for users of the Kemp Free LoadMaster. The customer support team is not accessible via any channel to provide assistance to Free LoadMaster users. Support team members will be moderating the community forums and may provide ad-hoc assistance.
Fixes and Updates
Free LoadMaster will be a maintained product with features, enhancements and fixes consistent with our paid-for products. A Free LoadMaster user may access these version enhancements via a simple backup, re-deploy and restore process.
The Free LoadMaster does not have high-availability and is community supported. It must also connect (via the internet) to Kemp’s LoadMaster licensing service at least once in a 30 day period to renew the license for the next 30 day period. There is no limitation on how many times the Free LoadMaster renews the license or how many Free LoadMasters you can register under your Kemp ID.